Microsoft Premier Support for Lync Partners
Microsoft's Premier Support for Lync Partners (PSLP) program enables Lync Certified Support Partners to confidently grow an end to end Lync solution support business.
Market and Program Overview
Lync is a business-critical enterprise solution that requires support specifically tailored to a customer's unique environment. Many customers want 24/7 solution support that addresses all aspects of a voice communication system including hardware, software, network and system interoperability. They also want a single point of contact that can respond to and resolve their end to end support requests quickly and efficiently. With these customer needs in mind, Microsoft created a training and certification program that enables Lync Certified Support Partners to deliver end to end Lync solution support.
Benefits of Becoming a Lync Certified Support Partner:
Lync Certified Support Partners can confidently grow their end to end Lync solution support business and differentiate themselves through certification, visibility and access to Microsoft resources. These resources include direct access to Third Tier support from Lync escalation engineers and proactive services that can help enhance knowledge of their customer's environment and help gain insights on their solution support needs.
- Grow an end to end Lync support business
Lync Certified Support partners are able to grow their existing support services portfolio of Microsoft products to include Lync. Partners have the flexibility they need to grow their business using their own best business practices such as aggregating customers and engaging downstream channel partners to scale up their business.
- Gain credibility and differentiate with a range of Lync support offerings
Partners are able to add Lync Certified Support Partner certification to their list of credentials. They also gain visibility with presence on Microsoft.com
- Access Microsoft resources that can help in delivery of end to end Lync solution support
Partners have access to Microsoft resources that can help them develop and enhance their end to end Lync support offering. Proactive support services can be used to enhance a partner’s knowledge of their customer’s environment and help gain insights on their customer’s solution support needs. Partners also gain access to Microsoft’s Independent Hardware Vendors catalog of products and services, further helping them to deliver the right end to end solution support.